The Sony group develops its business worldwide with manufacturing / sales centers located all over the world.Therefore, the repair parts require management on a global scale.Currently, we have five repair parts centers around the world: Japan, China (Shanghai), Belgium, Singapore and Mexico. With these centers, we manage the most efficient system of supplying repair parts.We are always ready to respond to our customers’ demand in a timely manner.
With our global network, we provide various solutions to achieve in a time efficient supply chain.Traditionally, repair parts were dispatched individually in an original way, which could be inefficient and sometime costly.However, after our global product distribution system took over the operation, it has become possible to integrate the distribution of repair parts with those of complete products and mass produced parts.The most efficient way for distribution has made it possible to dramatically reduce the cost of the operation.
In the past, the main operation of our company was to supply repair parts to a repair site.However, the repair process has changed. In new cases that have been seen of late, products are sent to a repair factory directly or customers simply receive a new product in exchange for their original one. In our future, to enhance more contributions improve the customer services in the Sony group which distribute not only repair parts but also repair related things (service distribution).To make it possible, we endeavor to establish a time and cost efficient system of distribution services by focusing on solution development while relying on outsourcing companies for daily operations.
